Frequently asked questions.
What cleaning materials do you use?
We use our own exclusive alpuro Line of cleaning products — developed with suppliers of professional hospitality and designed for the highest standards of hygiene and care. All products are eco-certified, fragrance-neutral, and safe for delicate surfaces, combining hotel-level performance with sustainable responsibility.
Who are the alpuro team members?
All our cleaning professionals are fully employed by alpuro under Swiss labor law. Each team member works with full social security, accident insurance, and pension contributions. We believe in fair employment, stability, and respect — because a well-supported team delivers the finest service.
How does the alpuro subscription model work?
alpuro is designed as a membership service, not a one-time cleaning company. To ensure continuity, consistency, and long-term trust, we only accept bi-weekly or more frequent cleanings. We plan our schedules with care — in half-day service packages — so our staff can maintain smooth logistics and proper breaks during the day. This structure guarantees the same trusted person, a consistent routine, and a quality level that meets alpuro’s standards.
What happens during holidays or sickness?
We have two planned company breaks (“Betriebsferien”) per year — typically two weeks in summer and two weeks in winter. These dates are communicated at the beginning of each year. If a team member is temporarily unavailable due to illness, we arrange a replacement or reschedule, ensuring your home continues to receive care.
What do the service packages include?
Each half-day package is flexible and tailored to your needs.
Within this time, our professionals can perform:
Standard cleaning (kitchen, bathroom, living areas, etc.)
Garbage removal and recycling
Special tasks such as fridge or oven cleaning
Ironing or textile care
Light organization or preparation before guest arrivals
Each visit is adapted to the moment’s priorities — ensuring your home is always cared for as you need it.
How are keys and access managed?
We handle all access arrangements with absolute confidentiality and professionalism. If you choose to provide a key, it is registered, coded, and stored securely. Alternatively, we can coordinate directly with building concierge services or digital lock systems. Client privacy and security are fundamental to our operations.
How do you ensure discretion and trust?
Discretion is the cornerstone of alpuro. Our staff are trained not only in service excellence but also in confidentiality protocols — including non-disclosure agreements. We never share client information, schedules, or locations. Every client relationship is treated with the utmost privacy.
Are you insured?
Yes. alpuro carries full liability and accident insurance, protecting both our clients and our employees. Your peace of mind is as important to us as the perfection of your home.
How does the onboarding process work?
We begin with a personal consultation, either at your home or by phone. During this meeting, we define your priorities, discuss materials, and plan the service schedule. You will then be introduced to your dedicated alpuro professional, ensuring a smooth and personal start.
How do payments work?
Services are billed monthly based on the agreed package. Invoices are transparent, with no hidden fees or variable pricing. Payment can be made conveniently via bank transfer or e-banking.
What regions do you serve?
We currently serve private clients in Zürich, Zug, and Schwyz, with limited service availability in secound residency cantons upon request. Each region is managed by a dedicated team to ensure punctuality and consistency.
Can I request additional services?
Yes. Alpuro offers optional “special care” services, such as:
Deep cleaning before or after events
Wardrobe organization
Laundry and ironing
Seasonal home preparation (pre-summer or pre-winter)
These can be added individually upon request and coordinated through your alpuro contact.
How do you select and train your staff?
Every Alpuro professional undergoes a rigorous selection process and continuous training in cleaning techniques, materials handling, and hospitality standards. Many come from hotel or premium service backgrounds. Ongoing quality control and mentoring ensure our standards remain consistent over time. Additionally, our staff receives bonus payments based on satisfaction of our clients.